We now deliver throughout all 7 Emirates, except for the following areas: Al Ruwais, Bateen Liwa or Ghiyathi. We will soon be availing self-collection service at both our warehouses in Dubai, DIP 2 and Abu Dhabi, ICAD in Mussafah area.
We deliver 7 days a week for orders delivered in Dubai. For orders outside of Dubai, we deliver 6 days a week, from Saturday to Thursday, from 9 am to 7 pm. For orders to Hatta and Madam, we deliver twice a week, on Saturdays and Wednesdays.
Following the Dubai Economic Department latest guidelines under the current context, we are not able to accept returns anymore. Therefore, we ask you please to be very vigilant when placing your order and receiving your goods. This measure is meant to protect one another as much as possible. Thank you very much for your understanding!
Products that have a short expiry date have this mentioned in the product description. Please be vigilant when placing your order by checking the product description and verifying if it mentions a short expiry. Also, check when accepting your goods on delivery to avoid any complications.
We do our best to avoid this issue, if however, your ordered item is out of stock, we will propose a substitute item or a replacement. If these options don’t suit, we will deduct the product amount from your order. We will communicate this by contacting you over the phone, or by reaching out to you through our dedicated Chef ME at Home WhatsApp.
When you place order on Chef ME at Home website - and decide you want to cancel your order, you can reach out to our Chef ME at Home dedicated WhatsAppby contacting +971 54 586 4023 and let them know you want to cancel your order. The cut-off point for cancellation is by 8am on the delivery day latest.
Pre-order products have a specific delivery schedule which is mentioned in the pre-order product description. The full cart and the pre-order items will be delivered together on this schedule, and not on next day delivery.
If you haven't found an answer to your question, you can contact our support team on the Chef ME at Home dedicated WhatsApp at +971 54 586 4023, on our live chat on the website or through our Contact Page.